Helpline for Expatriate Problems in Saudi Arabia

Helpline in Saudi Arabia

Saudi Arabian Govt has provided a helpline for expatriates to discuss and solve their problems, register complaints against abuse of law by sponsors or anyone else.

Expatriates can call this number 19911 and submit their complaint in a variety of languages available from Saturday to Thursday. Currently available languages are Arabic, English, urdu, Hindi, Indonesian, Amharic, Malayalam and Tagalog.

QSaudi Blog has created a very useful graphic for this purpose which can be seen below.

So if you are an expat in Saudi Arabia and you are having any difficulty regarding labor law, abuse of law or any other issues related with your company or sponsor feel free to dial this number and authorities will guide you to the possible solution.

Saudi Arabia Helpline for Complaints


Written by 

Yasir Imran is a Pakistani national living in Saudi Arabia since 2004. He writes because he want to express his thoughts and share his knowledge about expatriate issues in Saudi Arabia.
  • Zulfekar

    Assalamoalakum my contacts number 0572947480

    • Zulfekar

      Sir meri bat ka pls jawab dedo
      Aap ko khuda ne agar is kabil banaya hai
      Koi bahot ummid se aap ko sms krta hai to jawab do usko ya fir sidha sidha bol do hamari help sites band ho gai hai

  • syed ayub ahmed

    Sub:  I syed ayub ahmed s/o late syed ahmed writting to make a complaint against syed mohammed ameer(power of attorney)  responsible for misuse of money or decisions the aren’t in the best interest of the victims family.

     My brother in law Mr.syed Mazharuddin Hussaini lived and worked in fal motors Riyadh passed away on 20th June 2015 in a road car accident (model 2015,plate number HRJ 8789, red color))while returning from umra in ramadan. 

     The accident resulted the deaths of  drive driver and companions family members

    1.syed Mazharuddin Hussaini age 40yrs indian nationality passport no H8886747 iqama No (2304190602)                                       2. syeda rida mazhar age 7 yrs d/o syed mazhar uddin hussiani indian nationality  passport no.(k2610779) iqama no (2324337571)                                                      3. Syed ahmed age 66yrs  father in law syed mazharuddin hussaini indian nationality passport no(J0770379)visa no(2328847009)   4.mukthar begum age 62yrs mother in law syed mazharuddin hussaini indian nationality passport no (J0770387) visa no (23267866063) 2013G and visa no (2328847015)2015G.

       The only survivors are my sister and her two childrens                                                        1.Husna Afza mazhar age 37yrs w/o late syed mazharuddin hussaini indian nationality passport no (k2621577) iqama no (2324335518) had multiple fracture with critical condition and admitted in shumaisi hospital riyadh and transferred to india for furthur treatment in hosmat hospital in bangalore india.                                                      2.syeda ayra mazhar age 12 yrs d/o syed mazharuddin hussaini  indian nationality passport no (k2609423) iqama no (2324337571) had minor injuries.                       3. syed omaruddin hussaini age 3 indian nationality passport no(k9788530)iqama number(2344565557)had head injuries and admitted in hospital and taken back to india for treatment with the help of relatives and ministry of external affairs smt shusma ji.

            After the accident mr syed mohammed ameer cousin brother of syed mazharuddin hussaini helped us in the procedures of burial  formalities with relatives and friends  which we are greatfull and thankfull to all of them. 

     syed mohammed ameer promised  he will  do all formalities so we all legal heirs hereby appointed  legal  power of attorney to execute the case.                                                               Syed mohammed ameer has taken cash amount saudi riyals from the following persons just to proceed the case.

    1.  16000 saudi riyals from late  syed mazharuddin hussaini house furniture which was disposed by mr rashid  in riyadh

     2.  25000 saudi riyals from mr akram in riyadh. 

    3.     2000  saudi riyals from mr javid.

    4.     1000 saudi riyal from mr ajaz 

    5.     8000 saudi riyals from mr sulaiman.

    6.       850 saudi riyals from  late syed mazharuddin hussaini salary from fal motors  7.    18000 saudi riyals from mr younus khan.

          For making power of attorney and legal documents and translation  in india we had spended more than 1.5 lakhs rupees.

      syed mohammed ameer also appeal to help all  mankind in social media face book and whats up mrs afza is serious and admitted in shamesi hospital riyadh. She is inneed of immediate surgery for complication from the accident and her 2yrs old son too is critical. Estimated amount of surgery is around saudi riyal 100.000 and there is no source of funds for her.request each one of you to kindly donate as much as you can to save life of a mother and toddler.                           contributions may kindly transferred to account number (35179273000110) mobile number (00966559850246)  by name S A HUSSAINI.                                                             it was month of ramadan hearing the plea in social media. relatives, friends rushed to donate from saudi arabia, india, uk, cannada worldwide  funds was donated.and phone calls to victims family with prayers they informed they had donated in account of syed mohammed ameer/ s a hussaini

    By god grace there was no surgery happened in shameshi hospital and patient was transffered to india for medical treatment along with her brother myself syed ayub ahmed  Her son was out of danger and also transfered to india for treatment 

       He didnot share any information regarding the funds donated which he recieved in account nor he transfered  a single saudi riyal or indian rupees for medical treatment in india.victims family and other relatives only struggle and paid medical expenses in india.      Syed mohammed ameer after 1 yr  informed the victims family  allianz insurance has agreed and  fixed the amount  300.000 saudi riyal per person that they will pay. We have also been told that all the documents have been submitted to the police station and then forwarded to the court in riyadh.  We have given our POA the authority to do all the needful and collect the cheque from the insurance and forward to us.

    Syed mohammed ameer (poa) assured  to help  till we send power of attorney and all legal documents. when days passed he started ignorning and blocked  our mobile numbers. And changed his mobile number   When ever we traced him  his attitude was rude language and singular pain full words which creates mentally tortured to family members and he told  if  any person from family or relatives have guts come and collect your claim. and no one has any right to ask regarding case formalities.   regarding cheque issued or not                                                                                                                          its already 2 yrs 05 months.Syed mohammed ameer (POA) has not disclosed any information We dnt know wheather he has recieved the insurance cheque  or the case still in court

    Syed mohammed ameer has conflict with all family members and friends of late syed mazharuddin hussaini who ever ask regarding the case.

    mr syed sulaiman another cousin of late syed mazharuddin hussaini  who helped a lot for the victims family. when ever mr syed mohammed ameer came  to riyadh from jeddah on case procedure he use to stays in syed sulaiman home.

    Syed sulaiman also transffered funds to syed mohammed ameer for case formalities. 

     when syed sulaiman asked  mr syed  mohammed ameer (POA) about the case  he speaks a volgur and rude langauage to kill him if he ask regarding the case. The conversation between two person has recorded in whats up as aproof.

    Mr syed  mohammed ameer presently informed us on whatsup that to change power of attorney to some other person as he is not interested to proceed the case. after 2yrs 5 months  taking a  huge amount by cash and peopled who had volantary contributed in his account just to help victims. syed mohammed ameer has misused the money and told no one can ask him what he has done with that money no one has authority to ask .he will give all documents And we have to collect it within 8 days after this he is not responsible for any thing and didnt want any person to call or ask anything.

    Mrs. Husna Afza w/o late syed mazharuddin hussaini is not a working woman and has no source of income to raise the two children, education and other basic needs.

    Mrs .lubna afza d/o late syed ahmed and late mukthar begum  has no source of income
    We had call several times to syed mohammed ameer poa but he has blocked my number and i has msg him on whats up to return the case papers. On nov 2017 but no response he is not providing any details nor returning case papers

     Therefore, every penny that is recieved in syed mohammed ameer account for medical treatment and insurance amount is very precious to the family members

  • Ali khan

    The number above is not working which is 19911…

  • Poven Abbas

    I am writing this email to seek your kind support in getting Justice against fraudulent activities transpired against me and my infant son. My name is Poven Abbas Shah Widow of Qaiser Abbas S/O khan Talib Hussain (Passport number: HM1015341). The sad demise of my husband has recently took placed in Yanbu Al-Nakhal (Saudi Arabia) on 17th March, 2016. Deceased record can be obtained through
    (File No: DC/655/ 2016, Dated: 21/03/2016) in Welfare section consulate general of Pakistan Jeddah.

    I have consulted Overseas Pakistani Foundation (OPF), and submitted the same application in hard copy with all the requisite formalities and documents attached under application submission number (3015/16/571), which will dispatch to your department, that take some time to get into your hand. But mean while I need your immediate assistance to halt the possible fraudulence activities emerged against me.

    I request to look into my genuine appeal &help me in:

    1. The Insurance Funds and Blood Money of my late husband, that should not be given to others (as their brothers are trying to get these through my forged signatures/thumb impression) . We (me and my son) are the only heirs of all his funds , insurance , property if there, under Islamic law .

    2. My husband was running a restaurant business in partnership with his brother having equal shares. (Sandu-Tashat services) in Yanbu AL Nahl .I came to know that my brother in law is trying to sell it covertly. So my request is that, Either the sale should be halt or the kafeel (Fatima Muhammad Shamilan-al-nafi) should be assured to provide me of my husband share after the hotel disposal . It should not be given to my husband’s brother there or any one else till I authorize legally. The concerned kafeel can be approach & he should be requested to do justice as per law.Nazar abbas he try to atmpe with me and try to kill my son Muhamad salah khan he is thief he broke the lock of my house he robbery in my house in pakistan he rob all things of my house he cheats with me he try to stop my blood money inssurens in sudia he go to gernal consulate death section and speak my agenist plz you asked from gernal consulate death section . i give my power of attorney lower of your department
    Number of Nazar abbas .00966590531014. Plz arest nazar abbas and asked what do this why do robbery why stop my case why put wrong case in sudia for blood money , insurance, and diyyat he not discuss with any case .

    I shall be highly obliged if you consider my application on urgent basis, As I am helpless widow, These remenatns of my husband are the last hope of survival for me and my infant son(Mohammad Saleh) which i hope you will protect. I am Expectant for your Response.

    I have attached the soft copies of my complete application with all the requisite documents and also submitted the same in hard copy to OPF under application submission Number (3015/16/571)

    Copy attached:
    Attested Copy of Nikah Nama.
    Passport and ID card copy of my Deceased Husband.
    My CNIC and Photograph copy.
    Birth Certificate and Photograph of the Deceased son Muhammad Saleh khan.
    My signature and Thumb impression on white paper.
    Copy of NOC for the transportation of dead body issued by Consulate General of Pakistan, JEDDAH, Saudi Arabia.
    Request copy of Kafeel Consulate General of Pakistan Saudi Arabia.
    Complete Application.


    Powen Abbas widow of Qaisar Abbas
    (CNIC: 36302-8142048-0)
    Father name: Yasir Abbas Shah.
    Contact# +923136166089. +923009391766
    Email address:
    Present Address: House# 76, Street 2, Butt Market, Fazal Town, Phase-I, Airport Road, Rawalpindi, Pakistan.

  • Muhammad Shakil

    Dear sir ,
    I arrived in ksa since 12 days checked by police I showed them my company travel letter but they arrested me and my travel paper hide not return to me and after they send me to check fingerprint it takes whole day with out water or food also strictly prohibited to go for washroom .
    Dear sir,
    Please tell me what was my fault or guilty in my 24 years stayed in Respective country I never give chance to present by police either here or in Pakistan till now I am afraid to move for job or market to purchase some food or necessary needed.
    Company said that I have to minimum 3 weeks to get my iqama.

    Thanks for guidance

    Best Regards,
    Muhammad Shakil Akhtar